At Belltone® Guitars your satisfaction is paramount. We know that buying a custom made electric guitar online from a new maker is not an easy decision to make and represents not only a significant investment of your time and money, but most importantly your trust.
We want to help provide you with confidence and comfort when making this decision. Understanding that central to the sound, performance and overall ‘sonic character’ of an electric guitar is determined in large measure by the individual pickups that go into the guitar, we want to easy any concerns you may have about the specific pickups you have chosen for your signature Belltone® build. Therefore, we offer the Tone-Sure™ Sonic Assurance Program.
The program is straightforward and simple:
If you are unhappy for any reason with the subjective sound and tone of the pickups you selected for your custom signature Belltone® build, you have 30 days from receipt of your guitar to request a change for a different set of pickups.
All that is required is for you to email us at firstname.lastname@example.org or call us at 305-209-2126 to let us know that you want to make a pickup exchange. We will be happy to walk you through the process of getting you a new set of pickups sent out to you as soon as possible.
Step #1 … decide what new pickups you want (we are more than happy to help you with this and provide guidance if requested)
Step #2 … purchase the new set of replacement pickups.
Step #3 … we will ship out the new pickups if in stock or will order the new set and ship them out to you when they come in.
Step #4 … once the new pickups arrive to you, take out your original pickups and ship them back to us for a full credit value … (please see Terms & Conditions for more details)
Again, our goal in offering this program is to help you be more assured and at ease in making the creative choice to design and have built your own custom signature Belltone® guitar.